A Assassin's Creed Shadows player just spent a month in customer support hell because Ubisoft couldn't figure out how to deliver DLC that was already paid for. And honestly? This is just another Tuesday for Ubisoft at this point.

Here's what happened: Someone's girlfriend bought them the $35 Premium Starter Pack DLC for AC Shadows as a gift back in mid-December. Everything installed correctly except the Helix Credits - you know, the actual in-game currency that's the main reason you buy the pack. The customer contacted support on December 18th. It's now January 20th. Still no Helix Credits.

Ubisoft's response? After the usual runaround of asking for the same information multiple times, support said they were "escalating to the specialist team" and told the customer not to reply because it would "disrupt the investigation progress."

That was a month ago. Radio silence since.

Let me be clear: this should not be complicated. Either you deliver the digital currency that was paid for, or you issue a refund. That's it. That's the entire customer service interaction. Instead, Ubisoft has apparently decided that ghosting customers is a valid support strategy.

The really frustrating part? Steam support just redirects back to Ubisoft since it's their in-game currency. So there's no escalation path. No accountability. Just a customer out $35 with nothing to show for it except a month-old support ticket collecting dust.

This is the same Ubisoft that: - Shut down The Crew servers and deleted the game from people's libraries - Has been pushing $70 games with season passes and battle passes and premium currencies - Just announced they're delaying multiple major releases again

At this point, Ubisoft's customer support reputation is so bad it's basically a meme. But memes aside, this is someone's actual money. A gift from their girlfriend. And Ubisoft can't be bothered to either fix the issue or give the money back.

Here's my advice if you're in a similar situation: If you paid with a credit card, file a chargeback. Document everything - screenshots of the support chat, proof of purchase, the works. Credit card companies tend to side with consumers when merchants fail to deliver paid goods. Ubisoft might ban your account, but at this point, is that really a loss?

If you paid via Steam Wallet or PSN, escalate through those platforms. Be persistent. Keep opening new tickets. Make noise on social media. Companies hate public complaints because it's bad PR, and Ubisoft's PR is already in the toilet.

And for everyone else: this is why you don't pre-order Ubisoft games. This is why you don't buy premium editions. This is why you wait for reviews, wait for the game to actually work, and definitely wait to see if customer support will actually support customers.

Ubisoft has been coasting on massive IP like Assassin's Creed and Rainbow Six for years while their actual service quality deteriorates. Every new story like this is another reason to just... play something else. Indie devs would kill for the budgets Ubisoft has, and most of them would actually respond to support tickets.

Verdict: Would I speedrun an Ubisoft game? I have. Several. But would I give them money in 2026 knowing their support is this dysfunctional? Absolutely not.

Do better, Ubisoft. Or at least do anything. A month of silence is inexcusable.